Thank you for shopping at BuyX.lk. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
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The item is damaged during delivery.
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You received the wrong product.
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The product has a manufacturing defect.
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The product is incomplete or missing parts.
To qualify for a return:
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The item must be unused and in its original condition.
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All original packaging, accessories, manuals, warranty cards, and invoices must be included.
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The product must not show signs of misuse, physical damage, or unauthorized repair.
2. Non-Returnable Items
The following items cannot be returned or refunded unless they are defective:
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Software, digital products, and license keys.
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Customized or special-order products.
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Opened consumables (ink cartridges, toner, batteries, etc.).
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Personal care products and hygiene items.
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Products damaged due to misuse, accidents, or improper installation.
3. Refunds
Once the returned item is received and inspected:
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Approved refunds will be processed to the original payment method.
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Refunds are typically completed within 7–14 business days, depending on your bank or payment provider.
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Delivery charges are non-refundable unless the return is due to our error or a defective product.
4. Product Exchanges
We will replace products if:
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They are defective.
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They were damaged during shipping.
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The incorrect item was delivered.
Replacement is subject to stock availability. If the same product is unavailable, we may offer an equivalent product or a refund.
5. Order Cancellation
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Orders may be cancelled before they are dispatched.
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Once an order has been shipped, it cannot be cancelled and must follow the return process.
6. Return Shipping
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If the return is due to our mistake (wrong, defective, or damaged item), BuyX.lk will bear the return shipping cost.
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For all other approved returns, the customer is responsible for return shipping charges.
7. Warranty Claims
Products covered by a manufacturer or supplier warranty should be claimed according to the warranty terms provided with the product. Warranty coverage does not include accidental damage, misuse, liquid damage, or unauthorized modifications.
8. How to Request a Return
To start a return, please contact our customer support with:
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Order Number
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Product Name
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Reason for Return
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Photos or videos (if the item is damaged or defective)
Our support team will review your request and provide return instructions.
9. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
BuyX.lk Customer Support
Email: [email protected]
Phone: 0117 745 935
Website: BuyX.lk
